Municipal Billing System
The most complete and easy to use municipal billing system on the market today. Available as an in-house LAN-based system, a cloud-based SaaS, or as part of an outsourced managed services system.
Core Capabilities
Master Calendar
This unique feature learns everything there is to know about your billing process — every task and deadline for every cycle. It helps you and your staff stay on track, eliminates human error opportunities, and makes a great tool for helping new employees come up to speed.
Executive Dashboard
The Executive Dashboard shows you the real-time status of every task in your billing cycle. Monitor field techs with real-time status of open work orders, and maintain a personal calendar and to-do list of non-billing tasks.
Online Customer Portal
Customers can pay bills online, set up automatic payments, and view consumption charts. Integrated deeply into the Citizen Action Center, it provides an intuitive self-service experience.
Highly Customizable
Don't settle for one-size-fits-all. If you need a specific feature, we'll create it for you. We manage updates smoothly, ensuring your customizations remain intact.
Fully Integrated
Designed to play well with others. Accepts meter readings from major systems and passes journal entries directly to popular accounting software platforms.
Operational Excellence
Mobile Work Orders
Field and office staff work as one. Send work orders to mobile devices, track status in real-time, attach field photos, scan barcodes, and sync everything directly to the customer file electronically.
Customer Service
With every scrap of information about a customer's account on a single screen, answering difficult questions is a snap. Print or email information right from the billing interface.
Onboarding
We convert your data, review your processes, and train your staff. A dedicated project manager ensures a seamless parallel transition and detailed to-the-penny reconciliation before going live.
Managed Billing Service
Outsource Your Headaches, Keep Control
Diversified Managed Billing Services has been running billing operations for utilities for more than 20 years.
Our service is all about saving you money and eliminating employee headaches while keeping you in control. Diversified Technology has the staff and facilities to take over your entire billing operation, or any specific part of it.
For full-service clients, we handle everything: importing readings, generating bills, managing late notices, and handling customer calls with US-based staff. Or choose a hybrid setup where we just handle print/mail while you manage the rest.
Our scale allows us to accomplish the same tasks as an in-house department for a fraction of the cost, eliminating staffing and turnover headaches.
What Our Clients Say
"There is very little if anything that I don't like. Support and training are great."
"I love how with each process you need to do, it gives you a warning message if something doesn't look right before it proceeds."