Smart Forms Gather Actionable Information for Municipalities
Diversified Technology's Smart Forms provide a single, standardized digital intake tool used across all departments and services. Fully integrated into the Citizen Action Center, Smart Forms replace paper, PDFs, emails, and siloed systems with one consistent way to capture information and automatically move it through rules-based workflows.
Why Smart Forms
Information Gathered Can Drive Digital Processes
The value of a Smart Form is not just the form itself — it is what happens after submission. Each form is connected to rules that automatically route requests, trigger tasks, generate work orders, apply fees, initiate inspections, send notifications, and update dashboards in real time.
Most organizations rely on different forms and systems for each department, creating delays, errors, and confusion. Diversified Technology takes a different approach: one Smart Form engine connected to every process across the organization. The result? Faster service, fewer phone calls and walk-ins, reduced manual work, improved staff satisfaction, and a better experience for citizens — all powered by one common tool.
Stakeholder Value
Benefits for Every Stakeholder
Municipal Staff
- One standardized intake process across all departments
- Automated routing and task creation based on rules
- No re-keying or manual handoffs
- Works on desktops, tablets, and mobile devices
- Shared visibility across departments for better coordination
Boards & Management
- Consistent platform standard that simplifies training and support
- Built-in audit trails and documentation
- Real metrics on volume, response times, and bottlenecks
- Scalable foundation for adding new services without new software
Citizens
- One familiar experience for all interactions
- 24/7 access from any device
- Automatic confirmations and status updates
- Clear visibility into what happens next
Ecosystem
Integrations
Integrates With
Ready to Gather Digitally Actionable Information From Citizens?
See how Smart Forms can replace paper, PDFs, and siloed systems with one consistent, rules-driven intake tool for every department.
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