Digital Work Order Software Generates Orders Manually or Programmatically
Digital Work Order software is designed to directly benefit office staff as well as field techs. And it plays a critical role as the Master Calendar manages operations across departments.
How It Works
Work Orders Can Be Originated by Staff Members or Other Software Modules
For Office Staff
Office staff can generate work orders from any work station. They can monitor work in progress on a real time dashboard. And they can adjust technician priorities at any time to respond to developing situations. All work orders are permanently associated with the record of the parcel on which work is performed.
For Field Techs
Field techs can add photos of work site issues or completed jobs. They can use a bar code reader to identify meters or other inventory items and debit inventory when stock materials are used. And a Google Maps interface keeps techs from getting stuck in traffic.
The Master Calendar can also use digital work order software to generate orders in response to a citizen service request or requests from other Citizen Action Center modules. The Work Orders module is accessible to the Master Calendar so it can schedule jobs driven by established processes based on rules you have established.
Features
Key Features
Paper-Free
Paper work orders are eliminated. Work orders can be generated from any work station.
Mobile Delivery
Techs receive work orders on a tablet or cell phone. Managers can re-prioritize jobs during the day.
Photo Attachments
Field techs can attach photos to jobs and track inventory items used by job.
Barcode Scanning
Use barcode reader to eliminate critical errors. Billing re-reads are automatically uploaded when completed.
Time Tracking
Time on job is tracked, automatically calculated, and available on manager dashboard in real time.
Programmatic Generation
Work orders can be programmatically generated by Master Calendar, Preventative Maintenance, Rental Property Management, Permits & Inspections, and Move In/Move Out.
Benefits
Benefits for Every Stakeholder
Municipal Staff
- All-day access to field techs and adjust priorities
- Real-time access to job status
- Billings proceed as soon as re-reads are completed
- Easily document work with photos
Boards & Management
- Accurate time-on-job data for performance monitoring
- Inventory used by job for cost analysis
- Reportable data on all field assignments
- Permanent record with audit controls
Customers
- Notified when work is scheduled
- Photographs document exactly what work was done
Ecosystem
Integrations
Integrates With
- Billing AI
- Master Calendar
Shares Data With
- Move In / Move Out
- Facility Rental
- Permits & Inspections
- Preventative Maintenance
- Rental Property Management
- Communicate
- Smart Forms
Ready to Manage Field Techs in Real Time with Digital Work Orders?
Schedule a personalized demonstration and see how digital work orders can transform your field operations.
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