Citizen Action Center
A unified digital platform empowering local governments to operate with higher efficiency and connect effortlessly with their citizens.
Process Payments in Seconds
Eliminate keystroking payments received as paper checks or from bank payment systems. Eliminate struggling to read handwriting or figuring out where a payment should be applied. And eliminate bank deposit runs. Departments can now receive a daily electronic file of all payments imported directly into their payment processing system. Funds are deposited directly into the account they specify within 24 hours.
Efficiently Address Citizen Issues
Quickly connect citizens with the right staff member to address their issue and eliminate unnecessary phone transfers and voice mail. Citizens are prompted to provide all relevant information upfront. With a messaging foundation, both sides of every conversation are saved for future reference. Disputes are eliminated and issues are tracked as open until the citizen is satisfied.
Slash Time Required to Process Forms
Eliminate keystroking data from forms and documents. Instead, receive typed PDF copies of forms and documents to maintain paper files. Plus, receive CSV files of forms and document data to be uploaded directly into departmental processing systems. Managers can track the frequency with which each form or document is submitted to gain insight into changing citizen priorities.
Use Data on Households and Businesses
Gain a wealth of information about households and businesses that can be used for multiple municipal purposes. Age, gender, and special needs information is vital for emergency responders. Identify renters versus owners to ensure under-the-radar landlord compliance and safety inspections. Businesses are also asked to provide emergency contact info and record whether hazardous materials are stored on-site.
Ready to modernize your citizen experience?
Join forward-thinking municipalities using the Citizen Action Center to drive efficiency.
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